Profile
Sr. Enterprise
System Engineer and Project Manager with over 10 years of diverse experience
in leading teams of IT professionals and business management, adept at
coordinating major hardware, operating system, and software implementations,
as well as coordinating movement of resources, highly familiar with directing
personnel training, end user support, and reporting functions.
Fusonix – Cofounder and Sr. Consultant July 2007 – Present
Project Manager & Business Analyst
·
Providing IT,
business solutions to small, and medium size businesses Work closely with
clients to analyze IT system requirements, client’s information technology
needs and their resources in order to plan IT projects and fulfill client’s
expectations.
·
Develop IT
system specifications after evaluating customer’s nature of work and business
volume.
·
Solve client’s
IT issues – Determine changes; recommend quality software, project
modifications of software, hardware and networking.
Key Technologies/Skills: Microsoft Project, Peachtree, Quicken, QuickBooks, Business Plan Pro,
salesforce, ADP, ITIL v2, v3 Foundation, Sybex Audit
MV Transportation / WMATA - Contractor
Sr. Enterprise System Engineer / IT Manager March 2016 to May 2016
·
Supporting and
maintaining SQL Server 2005/2012 in a cluster environment
·
Develop T-SQL
queries and stored procedures in support of paratransit operations
·
Domain
administrator for production environment; created and deployed group
policies through Windows Active Directory and
maintained Windows 2003/2008/2012 production servers
·
Monitor health
of all virtualized production servers using VMware Vsphere
·
Configure and
maintain all aspects of Trapeze PASS paratransit dispatching software
(including PASS-CT, PASS-MON, PASS-IVR, and PASS Web products)
·
Administered
virtualization software (Citrix Presentation Server, XenApp and XenDesktop)
used to deploy all user-facing applications in a thin-client environment
·
Developing
custom reports and queries for Crystal Reports and Avaya CMS
·
Application
support for proprietary MV software including LCNS, Cashless Sync, Spider,
Autotask and MV Monitors
·
Prepare and
distribute divisional operational reports on a weekly, monthly and quarterly
basis
·
Create custom
VBA macros to extend Excel and Access functionality
·
Data analysis
and investigative services to support operations and customer service
·
Providing
desktop support to over 200 -seat operations control center, including
imaging and deployment of new hardware
Key Technologies/Skills: SQL Server 2005/2012, T-SQL, Citrix XenApp 5.5, 6.0, 7.6 & 7.7,
Active Directory, Windows 2003/2008/2012, Crystal Reports, Avaya CMS, VBA,
Trapeze PASS, proprietary MV software including LCNS, Cashless Sync, Spider,
Autotask and MV Monitors
Prince Georges County Government - Contractor
Sr. System Administrator / Project ManagerFebruary 2013 to October
2015
Managed and Supported:
·
Hands on
experience working on Desktop Virtualization based on VMware vSphere,
vCenter, View, Citrix XenApp and XenDesktop 7.6
·
Microsoft
Exchange 2007/2010 Server with office 2007/2010, currently upgrading to
server 2013 with office 2013 / 365 deployment.
·
Windows server
2008 / 2012 active directory and network infrastructure consisting of 10,000+
users on multiple TS / SCI networks
·
Designing and
Managing SCCM and SCOM 2007 / 2012 for entire enterprise consisting of
10,000+ clients and over 300+ servers, push out software, updates and
security patches, create windows 7 and windows 10 OS image and software
packages, advertisements, and collections for SCCM, including task sequences,
Incorporate SQL commands to create extensive queries for collections so they
can be auto managed, manage reporting services, create reports and software
metering rules to manage licenses for per-seat software licenses. (Using
SCUP, WAIK, MDT, WSUS, and Windows Sysprep), troubleshoot client and server
issues specific to SCCM and SCOM clients. Monitor all servers using SCOM.
Incorporate Visio for visual Server Statuses; manage MS Forefront Endpoint
Protection through SCCM and WSUS for entire enterprise, top tier
troubleshooting of all Server issues.
·
Previously
supported county standard ghost images to 37+ departments of Prince George's
County systems and servers
·
Create and
manage (SOPs) standard operating procedure documentation for technicians.
·
Mobile Device
Management (MDM) Configure county emails and absolute security application to
all county mobile phone and tablet pcs, (iPhone, iPad, Android, Windows
Phone, Surface)
·
Bit Locker
Management (MBAM) Encrypt and Decrypt all county user devices.
·
Deploying and
replacing Microsoft Endpoint from MacAfee Endpoint
Key Technologies/Skills: SCCM/SCOM, systems development life cycle (SDLC), Avaya OneX, Avaya CMS, ArcGIS, BMC Remedy, Real
VNC, WebEx, MBAM-Bit locker, PowerShell Scripting, batch file scripting,
cisco VPN/NAC, SAN/NAS, Dynacomm Mainframe 9 & 10, adobe products and
Microsoft products, Crystal Report, IBM Cyborg 6.1, Symantec Ghost, Symantec
Enterprise Vault, MacAfee and Microsoft End point, Tripwire, MDM-Absolute,
MDM-Mass360, Warrant System, Citrix XenApp 5.5 and 6.0, VMware vSphere,
vCenter, Horizon View, WinZip, MS SQL Queries, AD, GP, DNS, DHCP, Exchange,
DFS, IIS, SSL, and SharePoint administration
NCI Information System, Inc. – Full Time EmployeeAugust 2006 –
September 2012
Service Desk Manager / System AdminMay 2007 – September 2012
·
Oversee all
operations and functions of helpdesk operation; provide 1st, 2nd and 3rd
level support for more than 3,000 users.
·
Monitor daily
activities and performance to ensure compliance with all service
agreements. Compile and analyze data, prepare daily reports on call
volume, abandon rate, carry over, and outages for senior management.
·
Assist Service
Level Management in establishing Service Level Agreements and Business Units
to perform problem resolution. Manage the governance and compliance to the
established SLAs for Problem Management.
·
Review daily
problem management tool to ensure team consistency regarding troubleshooting
methods, accuracy of call log, and user profile information. Maintain
compliance with all standard operating procedures.
·
Providing
support to enterprise-level system center configuration management (SCCM)
2007/2012 to deploy Operating Systems, software and update packages (Using
SCUP, WAIK, MDT, WSUS, and Windows Sysprep)
·
Creating and
deploying Ghost based windows XP and windows 7 images to 5000+ NCI systems.
Key Technologies/Skills: SLA/OLA, SCCM 2007/2012, systems development
life cycle (SDLC), SCUP, WAIK, MDT,
WSUS, Sysprep, Windows XP and 7, Avaya OneX, Siemens, Symantec Ghost, VTC,
BMC Track-IT, ACT, Microsoft Office 2003/2007/2010
NCI Information System, Inc. – Full Time Employee
Configuration Manager / Asset Manager January 2007 – April 2007
·
Maintain an
Asset database for the NCI customers and update at regular intervals
·
Track all assets
movements and ensure software and hardware assets are within control.
·
Daily management
of Video Teleconference and Conference Room systems by scheduling and
launching VTCs, configuring rooms to meet requirements for scheduled
conferences and monitoring the Video calls for any problems
·
Troubleshoot
conference room Audio/Visual systems and coordinate with external VTC support
company/manufacturer.
NCI Information System, Inc. – Full Time Employee
Problem Manager / Service Desk Specialist August 2006 to December 2006
Provided telephone and in-person support to users
in the areas of e-mail, directories, standard Windows desktop applications,
and applications developed under this NETCENTS task or predecessors, serves
as the initial point of contact for troubleshooting Hardware, Software, PC,
Printers and other peripheral device problems as well as direct and perform problem
diagnosis and root cause analysis from incident records and all other data
sources available
Geek
Squad – Part Time Employee
Counter Intelligent Agents (CIA)September 2005 – January 2010
Perform hardware and software repair on PC,
Mac, Android, iOS,
Communicate repair/upgrade solutions to
clients in non-technical manner,
Perform data recovery and OS cloning, set up
new computers based on client needs
De-escalate tense client situations and
create/maintain client relationships.
Document interactions in ticketing system and
repairs for workflow.
Provide training for new employees on
documentation and technical repair.
Multitask up to 30-slot bench with three
client-facing windows.
Key Projects & Accomplishments:
Cyber Security: Currently
implementing enterprise wide Security Management and Microsoft End-Point
Protection with and Anti-Virus Effectively monitored, quarantined, and
cleaned threats to the managed system, earlier Implemented End-Point
Protection of Symantec and McAfee e-Policy Orchestrator, Bit Locker
Management (MBAM) Encrypt and Decrypt all county user devices
ISO 20000 - ITIL v2 & v3: Implemented ITIL processes with Service Level Agreements with
Operation Level Agreements for internal and external audit compliance
DISA Ft. Mead Project: Provided support to install and configure more than 100 Network
printers to 6 floors of Command building and 2 floors of Operation building
(Received a Certification of Recognition, about acknowledging achievements
and contributions at NCI Information Systems, Inc.)
BlueCross BlueShield System
Deployment: Provided support to deploy new systems with data
migration to BlueCross BlueShield users and removed their old equipment.
Hardware:
Dell Power Edge Servers with Power Vault Storage,
IBM compatible, HP/Compaq ProLiant Servers, Cisco Catalyst 3500 / 4500 series
switches
Software:
§ ERP Applications: IBM
Cost Point, IBM Cognose, Delteck Time & Expense, Hyland On base
§ Cloud/Virtualization:
VMware, Microsoft Hyper-V, MED-V, App-V, SCOM, SCCM, SCVMM
§ Microsoft Server OS:
Windows NT, 2000, 2003, 2008, 2012, 2016
§ Microsoft Desktop OS
- 2000, Win XP, Vista, Windows 7, Windows 8, and Windows 10
§ Linux & UNIX Desktop OS - Apple OS X, Red Hat, Fedora, Ubuntu Family
§ Office Suites:
Microsoft Office 2003, 2007, 2010, 2013/365, 2016/365
§ Service desk Software:
BMC Remedy, BMC Track-It, Manage Engine, and Easy Vista
§ Messaging:
Outlook, Lync, Lotus Notes
§ Data Management:
Symantec VERITAS 9, 10, 11, 12.5
§ Imaging:
MDT, WAIK, SMS, SCCM, Symantec Ghost, Acronis, systems development life cycle (SDLC)
§ Security Software:
McAfee, Symantec and Microsoft End Points, Malwarebytes etc.
§ Scripting:
PowerShell, Batch File, VB or vbscripting
§ Financial & Business Software: Peach Tree, Quicken, Tax Cut, TurboTax, SAP and ACT!
§ Web Browser:
Internet Explorer, Firebox, Chrome, Opera, Safari
§ Compression and Backup:
WinZip, WinRAR, 7-Zip, Win Ace
§ Telephone Communication:
Avaya, Siemens
Microsoft SharePoint, Microsoft Terminal Services,
Microsoft Software Update Services, Microsoft Active Directory, Azure, WAIK,
MDT, SCCM, Sysprep, MBAM, DHCP, DNS, TCP/IP, SNMP, EAS, MDM, MSI, Citrix,
Group Policy, FSMO master roles
Bachelor of Science
University of Maryland, College Park, MD
Associate in Computer Information Systems (CIS), 2005 – 2007
Montgomery College (MC), Germantown, MD
High School Graduate – 1998
Cumberland Valley High School, Mechanicsburg, PA
Certifications:
o
ITIL Foundation
v2 and v3 Certified
o
BMC Track-it 8.5
Admin Certified
o
CompTIA A+
Certification
o
Dell Servers,
Storage, Printers, Desktops, and Laptops Certified
o
Currently
Studying: CISSP+ and MCITP